Classification of Performance Dimensions
A dimension is a measurable extent of whatever kind. It is unremarkably measured inward price of diverse extends similar shape, size, lineament in addition to quantity.
The functioning dimensions tin hold out classified into following:
- Quantity - which is the master copy dimension of performance.
- Quality - which is the secondary dimension of performance.
Image below depicts this classification of functioning dimensions.
Image credits © Prof. Mudit Katyani.
1. Quantity is Primary Dimension of Performance
Quantity of output is the master copy dimension of performance.
Examples of “How master copy dimension (Quantity) is measured?”:
- Manufacturing unit : Influenza A virus subtype H5N1 master copy dimension for a manufacturing unit of measurement is the quantity of output produced inside a given fourth dimension period. Higher the output to a greater extent than is the efficiency of workers.
- Company : Influenza A virus subtype H5N1 master copy dimension of quantity tin also hold out applied to a mensurate company’s efficiency. For example, a auto manufacturing fellowship may laid upward the functioning dimension of producing at to the lowest degree 10 cars inward a day. If the output is to a greater extent than than 10 cars, in addition to hence the fellowship is considered to hold out operating efficiently.
- Service sector : In a service sector, it is hard to laid upward such a touchstone because hither it is hard to mensurate functioning inward price of quantity. However, it tin hold out expressed every bit the pose out of customers served. For example, a hotel tin mensurate its functioning past times finding out how many customers it serves daily.
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2. Quality is Secondary Dimension of Performance
Quality of output is the secondary dimension of performance.
If close of the output is made every bit per the lineament standards, in addition to hence the lineament of output is good.
Quality standards are expressed every bit a per centum of units that are allowed every bit defective.
Companies that desire a Six Sigma touchstone must run across that non fifty-fifty iii units inward a meg are defective.
With contest increasing hateful solar daytime past times day, companies are giving a lot of importance to the lineament of the product. By giving warranty/guarantee for their products, companies are using lineament every bit a sales advertisement tool.
Companies must role modern techniques to improve their production quality. They must supply ameliorate value for the consumer's coin past times focusing on the lineament of their products.
